Refund policy

Returns, Refunds and Warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• If your goods arrive faulty or damaged, we will at our discretion either provide a full refund or dispatch replacement goods as soon as possible after the faulty goods have been returned to us and confirmed by us as faulty. Goods claimed as faulty or damaged on arrival must be returned to us within seven 7 days of receipt together with original packaging and receipt as proof of purchase in order to claim the refund or replacement. You must pay the cost of shipping the goods to us, but we will pay the shipping cost of replacement goods to you.

• If you wish to return goods because they fail to comply with the manufacturer’s warranties or the warranties under the Australian Consumer Law, please contact us on info@apronandco.com.au and we will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product as appropriate depending on the product in question.

For goods which are not faulty or damaged, we will gladly exchange on full price, unmarked, merchandise returned to our online store within 14 days of the order date. If you receive your purchased and it is faulty or damaged you are entitled to a refund, as previously mentioned.

When placing an order, we strongly recommend that you choose carefully as we do not offer refunds for over ordering, incorrect ordering or a simple change of mind.

We do not exchange or refund any sale items unless your purchase is faulty or damaged.

Please feel free to contact us if you have any questions or need to know more information.

If you do return an item for any of the above reasons we will provide you with a credit note or exchange on the returned items as long as the goods are unused, and it is returned within 14 days, this does not include any cost incurred by us for the cost of Postage / Freight to send the items to you or to have them returned to us.

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